Privacy Policy

 

GENERAL DATA PROTECTION REGULATION (GDPR)

For the purposes of the General Data Protection Regulation (RGPD), users of this website are informed that the personal data they provide through it, both when filling in any form, or through email or by any other means, will be treated in accordance with this Data Protection Policy.

 

PURPOSE OF THE DATA COLLECTED

The data provided will be processed by VEFA TRAVEL- VIAGENS E TURISMO, UNIPESSOAL LDA (from now on, Vefa Travel), whose contact details are as follows: Lugar de Vila Verde – Reboreda 4920-012 Vila Nova Cerveira, telephone contact number 251708240 and e-mail rgpd@vefatravel.pt, for the following purposes:

1. Sending commercial communications (advertising, newsletter and invitations) from Vefa Travel, including through electronic means. Through such communications, users will be informed about the different products, services, offers, sweepstakes, promotions, contests and other events offered by Vefa Travel, which will be carried out by third parties, in this case by the company Sucesso100Barreiras, Lda (iConsulting Group ).

2. Execution of statistical studies. More specifically, your data and, where applicable, opinions, suggestions, etc. may be used for commercial and/or market studies, increase or improvement of our services, adapting our offers to your preferences and/or needs, from the study and segmentation of the personal and commercial information that you provide as a result of your access to the Web Platform.

3. Registration of your registration on the Web, response to queries, requests, registration in contests, sweepstakes, promotions and other events organized by Vefa Travel or any type of request that is made by the user through any of the forms of contact that are placed available to the user on the company's website.

4. If the user sends his curriculum vitae to the company, his data will be processed for the management and processing of his job application.

The data will be processed on the legal basis of the consent of the person who provides them. You may withdraw such consent at any time, although this does not affect the lawfulness of the treatments previously carried out. The provision of data is voluntary, although, if you do not, they cannot be processed for the purposes indicated. The data will be kept for the time necessary to respond to your request, request, consultation, registration and to consider it as definitively closed. Subsequently, they will be kept in the form of a communications history, unless the user requests their deletion, through the e-mail indicated above. If the data are processed to send commercial communications or for a statistical purpose, they may be stored indefinitely, unless the user objects. Likewise, if the user has sent his/her curriculum vitae through the web, through the address candidacy@vefatravel.pt, his/her data will be kept until his/her job application is resolved, or for longer, if new jobs may arise. that fit your profile. In any case, your data will be stored for a maximum period of one year from the date on which it was provided. Notwithstanding the foregoing, if you are hired, your data will be kept for the duration of your employment relationship.

5. Manage orders placed by customers (process your orders online, including sending emails and/or text messages to inform you about the service, contact the customer if you have any problems with any of your orders or for others logistical reasons, etc.). In this case, the data will be processed based on the legal relationship existing between the parties, as a result of the provision of services offered. The delivery of data for this purpose is mandatory; otherwise, the order cannot be managed. The data will be kept for as long as the service provision relationship is maintained, and even after that, until any responsibilities that may arise from it have expired.

The User expressly accepts the processing and inclusion of data collected while browsing the Portal, or provided by completing any form, as well as those derived from the commercial relationship, in accordance with what has been indicated above. During the data collection process, and in each place on the Portal where such data are requested, the User will be informed, either through a hyperlink or through the inclusion of the appropriate mentions in the form itself, about the mandatory nature or not of the collection. of data. The User is warned that, for the execution of orders, the provision of data relating to identity (name, two surnames, ID or CC), address, telephone, e-mail and, if necessary , the credit card number, its validity period and CVV, to make the payment, as these data are necessary for the formalization and provision of such services offered on the Portal.

If we have been provided with data from third parties, it is the responsibility of the person who does so, to inform them of everything established in this clause and to have obtained their prior consent to do so.

Likewise, Vefa Travel informs that, through its social networks, events, contests, sweepstakes, promotions, campaigns or any other type of advertising information about the services it offers will be published, accepting the user to be the recipient of such information by the mere fact of being a “friend” or follower” of Vefa Travel on social networks. If the User does not want to receive this information on their social media profiles, they must stop following Vefa Travel on them.

 

USER RIGHTS FOR THE PROCESSING OF PERSONAL DATA

Vefa Travel guarantees users, at all times, the exercise of their rights of access, rectification, elimination, opposition, limitation and portability regarding the personal data provided, under the terms set out in the RGPD. Web users may exercise such rights by sending an express request, with a copy of their BI or CC, to any of the following addresses:

• Email: rgpd@vefatravel.pt
• Postal Mail: Lugar de Vila Verde – Reboreda 4920 – 012 Vila Nova de Cerveira.

Vefa Travel undertakes to use the personal data provided in accordance with the purposes indicated in this Data Protection Policy, respecting its confidentiality, as well as complying with its obligation to keep them and adopt all measures to avoid alteration, loss, treatment or unauthorized access.

The User's responsibility for the veracity of the data entered is exclusive, so if he has provided false or inaccurate data, Vefa Travel reserves the right to prohibit access to the Portal, without prejudice to the legal actions it deems appropriate in defense of your interests. Vefa Travel is also under no obligation to verify, and does not verify, the identity of Users, nor the veracity, validity, exhaustiveness and/or authenticity of the data they provide about themselves, or about other Users. For all these reasons, the User is responsible for informing Vefa Travel of any changes that may occur in the data that he has previously provided and guarantees and is solely responsible for their veracity.

In compliance with law nº 144/2015, we inform you that for the resolution of consumer disputes, the arbitration committee of Turismo de Portugal must be contacted www.turismodeportugal.pt